Online Video

  • The login button on the video page is for those who have subscribed after August 30th and are not on the VIDDLER hosting site.
  • The Monthly Subscription is a RECURRING payment, this means that you will be charged each month until you unsubscribe.
  • Once you subscribe, you will receive an email confirmation with login instructions from the host site. Sometimes this email goes to spam. If you do not receive it, just send us a quick email with the date you subscribed and your subscription email address. We respectfully ask that you don’t share your login with anyone (we could put all the copyright legalese here but decided to just ask nicely that only you view the videos that you paid for, although we hear that cats, dogs, children and even baby kangaroos (joeys) like to view too and think that is great!).
  • How to Unsubscribe, (even though we know you won’t want to, I mean you get access to over 450 videos with 2 new hours each month – that has got to be the cheapest horse training out there):
    • Use the UNSUBSCRIBE button on your page if you are on the VIDDLER hosting site (access with a link versus a login/password).
    • If you are on the new hosting site, you can manage your account easily under Account. You will receive a confirmation email that your account is cancelled.
    • If you have paid with PAYPAL, then you will need to go to your Profile tab, then Your Money, then Recurring Payments.  You can cancel the recurring payment to us there.
  • How to best view the videos: Google Chrome browser. This is because there are many updates going on behind the scenes with browsers and plugins that allow videos to be viewed. Google Chrome updates these often. If you have left your browser open for some time, close and reopen and it will update automatically. If you are using another browser, we recommend Google Chrome.  Whatever browser you use, make sure it is the most current version.  The same goes with operating system and FLASH player.
  • Refunds: will be given if there is a mistake made on WSPH’s behalf. If you have forgotten to unsubscribe before your renewal, there will be no refund. We fashioned this refund policy after a gym membership or COSTCO refund type policy, if you don’t use it, you still pay until you cancel.
  • New video content will be updated on or about the first of each month. There will be a Facebook announcement, usually an email sent to all people who have signed up to receive email notifications.
  • The videos in the subscription are organized into steps and then into playlists. There is a flowchart tool to assist with the order of watching videos for your particular horse.
  • The most common answer you will find when we are asked a question about other problems (even ridden problems) is “How is your groundwork?” The importance of groundwork cannot be emphasized enough. Good groundwork. Perfect groundwork. Balanced Groundwork (between desensitized and sensitized).  Not groundwork for the sake of groundwork. This is where a horse learns how to learn coping skills. This is where they learn how to deal with things that might present themselves in a different way later on in life. Make sure your groundwork is REALLY, REALLY good each step of the way before moving onto the next one.
  • If you have a question  post to the Facebook Group

TROUBLESHOOTING VIDEOS

  • Check your internet speed, we recommend at least 5 mbps for optimal experience, it can be viewed with less but 5 is optimal.  Check your speed at www.speedtest.net look at the download speed.
  • Clear your cache – it seems silly, but it cannot be overlooked.  The cache (or temporary internet files) can be cleared in the following locations:
    • Chrome – preferences>show advanced settings>browsing data
    • Safari – preferences>privacy>remove browsing data
    • Firefox – history>clear recent history
    • Internet explorer – tools>internet options>browsing history
  • Update your browser.  Make sure your browser is up to date.  Check your browser at http://browsehappy.com/  then compare with yours, which is usually done by clicking on the name of your browser in the upper left hand corner and then >about “browser name”
  • Reset your internet connection.  The oldest trick in the book.  Reset your router and make sure you have a secure connection.

DVD

  • The DVD’s are the same videos as are on the online video subscription. They are just put onto DVDs. We did this because we’ve had many people overseas who do not enjoy the same luxury of fast & cheap internet as others in the world (we are so sorry – since we lived in Australia for 4 years, we totally feel your pain).
  • You can purchase the DVDs in different ways:
    • DVD Subscription – you can sign up for a “yearly” subscription and pay monthly or pay a one time discounted fee. Either way, the month in which you subscribe, you will begin by receiving that month’s “installment” of videos on DVD. Then every month after that, you will receive a DVD with that month’s installments. If you’d like to purchase back issues, you may do so at a discounted subscriber price, please email us for a coupon code.
    • DVD Stand Alone – no subscription required, purchase DVDs whenever you like. Not discounted.
    • If you are an online subscriber and you wish to purchase DVDs you will receive the discounted subscriber price, please email us for a coupon code.
  • Shipping is not included in any of the prices shown EXCEPT the  yearly and monthly subscriptions.  The postage is built into the price. This is for anywhere in the world.
  • The DVDs are Region Free. They should play everywhere in the world.

Clinic

  • Clinics after 2016 will be SUBSCRIBER ONLY for riders.
  • Unless otherwise noted, there is unlimited fencesitting, so there is no need to sign up or pay in advance. You can show up on the day (bring a chair, food and drinks with you).
  • If clinic details change or if it happens to cancel, we will do our best to advertise that fact on FB and email those who are signed up as riders.
  • We try to bring merchandise with us to the clinics and can usually fulfill pre-orders if you let us know at least a month before the clinic.
  • Usually the clinics start with Groundwork the first day and the second day is Ridden. It depends on what problems people come with and where they are in the process.
  • What will be covered at the clinic? Because all clinics are filled with different riders of varying experience and knowledge, each clinic is different. They all bring horses with varying degrees of “problems” or things they perceive as problems and therefore it depends on this to give exact details of what will be covered in each clinic.What will be consistent at each clinic is that you will get a demonstration of a thought process that all successful horse people use when working with their horses. Warwick will use each rider and horse combination as another way to demonstrate how the thought process can be applied successfully.This is great, because once you understand the thought process, you will be able to apply it to your own horse and situation and then the possibilities are endless.What can I expect from the clinic?Here is what you can expect at the clinics (intermediate clinics are slightly different in that there will be no groundwork done and the first day progresses faster without all of the stories – do not read this to mean there won’t be any stories.) The first morning we start with 1 group of 6 riders/handlers and they are usually going to work on groundwork all morning. This session will be full of Warwick doing a lot of talking and telling stories. This is to convey the thought process to everyone in different ways so that it is comprehended by the most people. Warwick is passionate about everyone leaving the clinic with at least a firm grasp of this, whether riding or spectating.   Since each person learns differently, one story might resonate with you but not someone else. They may find the “lightbulb” moment in another story that didn’t work for you.   Warwick has been praised for being able to explain things in a way so people do finally understand what they have previously heard from other horse educators. We’ve heard that things “finally click” and “the shoe dropped” and “I finally get it now” after being to a clinic and seeing the demonstration of the thought process.The afternoon starts with a new group of riders/handlers and depending on the skill level, they may start with groundwork and quickly proceed to riding, they may work on groundwork all afternoon or a combination of both.On the second day, the goal is to have everyone riding and progressing through the steps of the process. This is usually the day when everyone has epiphanies and Warwick links everything together from the first day. It is here that we see the progress and celebrate in the changes.What are the start and finish times?Start time – 1st day: 8:30/9:00 AMFinish time – 1st day: whenever everyone has had attention, usually 5:30 or 6, sometimes laterStart time – 2nd day: 8:00 AMFinish time – 2nd day: whenever everyone has had attention, usually earlier than first day, but sometimes later

    Other information:

    -Usually food and drinks are not available at the venue, it is best to plan on this situation being true.

    -Please bring your own chair, even if there are grandstands/bleachers, your chair will be more comfortable.

    -No videoing please. Photos are fine, but we have the rights to them.

    -You can just show up and pay on the day. Entrance is usually $25-$30 per day in local currency, cash please.

    -Merchandise is available in some locations. Pre-orders are usually taken and organized through the local clinic organizer (or the email listed on the website under “contact” for the specific clinic)

    -There are waiting lists for each clinic. Sometimes, even if long, we go through the entire wait list if a cancellation comes in late. Therefore, if you can be flexible, sometimes it is someone who did not think they would get a riding slot who end up getting one!

    -If you don’t like a lot of talking/story telling/examples, this is probably not the clinic for you.

    -If you are coming to be entertained and watch a lot of action, this is probably not the clinic for you. Warwick is an educator and if you come with the desire to learn more about how you can help your horse learn, then you will be happy with this clinic.

    -What you will find with Warwick is there will be no frills, not a lot of excitement, no secret methods, nothing patented, nor a big sales pitch. What you will get is a straight forward, very thoroughly explained, down to earth, educational couple of days.

     

     

     

Merchandise

  • We are still figuring out the best merchandise to provide to people.  Some of our wearables are made in Australia and can only be shipped to Australia and New Zealand.

How to Communicate with Warwick

  • The first way is through the Warwick Schiller Performance Horsemanship Facebook GROUP. This is a closed group, so you need to ask to join it. When Warwick is not traveling, he is very active on the page.
  • Email is the last way. Usually this is not answered by Warwick, but someone on his team.
  • The Facebook group listed above is very positive and supportive. If Warwick doesn’t answer something you will normally have it answered by someone else who is well versed in the process.

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

 

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.

 

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      To allow us to better service you in responding to your customer service requests.
      To quickly process your transactions.
      To send periodic emails regarding your order or other products and services.

 

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.

 

Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
      Help remember and process the items in the shopping cart.
      Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It won’t affect the user’s experience that make your site experience more efficient and may not function properly.

 

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
      Remarketing with Google AdSense
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.


California Online Privacy Protection Act


CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
      On our Privacy Policy Page
Can change your personal information:
      By emailing us
      By calling us
      By logging in to your account
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking


COPPA (Children Online Privacy Protection Act)


When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.


Fair Information Practices


The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
      Within 7 business days
We will notify the users via in-site notification
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


CAN SPAM Act


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
      Send information, respond to inquiries, and/or other requests or questions
      Process orders and to send information and updates pertaining to orders.
      Send you additional information related to your product and/or service
      Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
      Not use false or misleading subjects or email addresses.
      Identify the message as an advertisement in some reasonable way.
      Include the physical address of our business or site headquarters.
      Monitor third-party email marketing services for compliance, if one is used.
      Honor opt-out/unsubscribe requests quickly.
      Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
      Follow the instructions at the bottom of each email.

and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.
www.warwickschiller.com

300 Torrano Court

Hollister, CA 95023

United States
info@warwickschiller.com
Last Edited on 2017-03-06

Title

Introduction

Welcome to www.warwickschiller.com. This website is owned and operated by Warwick Schiller Performance Horsemanship LLC. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as ‘User Agreement’), along with the terms and conditions as stated in our Privacy Policy (please refer to the Privacy Policy section below for more information).

This agreement is in effect as of Mar 06, 2017.

We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.

Responsible Use and Conduct

By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as ‘Resources’), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.

Wherein, you understand that:

a. In order to access our Resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.

b. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account/s.

c. Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.

d. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.

e. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.

f. You are solely responsible any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.

g. We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:

i. Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;
ii. Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;
Iii. Contains any type of unauthorized or unsolicited advertising;
Iiii. Impersonates any person or entity, including any warwickschiller.com employees or representatives.

We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.

h. We do not assume any liability for any content posted by you or any other 3rd party users of our website. However, any content posted by you using any open communication tools on our website, provided that it doesn’t violate or infringe on any 3rd party copyrights or trademarks, becomes the property of Warwick SchillerPerformance Horsemanship LLC, and as such, gives us a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only refers and applies to content posted via open communication tools as described, and does not refer to information that is provided as part of the registration process, necessary in order to use our Resources. All information provided as part of our registration process is covered by our privacy policy.

i. You agree to indemnify and hold harmless Warwick SchillerPerformance Horsemanship LLC and its parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.

Privacy

Your privacy is very important to us, which is why we’ve created a separate Privacy Policy in order to explain in detail how we collect, manage, process, secure, and store your private information. Our privacy policy is included under the scope of this User Agreement. To read our privacy policy in its entirety, click here.

Limitation of Warranties

By using our website, you understand and agree that all Resources we provide are “as is” and “as available”. This means that we do not represent or warrant to you that:
i) the use of our Resources will meet your needs or requirements.
ii) the use of our Resources will be uninterrupted, timely, secure or free from errors.
iii) the information obtained by using our Resources will be accurate or reliable, and
iv) any defects in the operation or functionality of any Resources we provide will be repaired or corrected.

Furthermore, you understand and agree that:

v) any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.
vi) no information or advice, whether expressed, implied, oral or written, obtained by you from Warwick SchillerPerformance Horsemanship LLC or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.

Limitation of Liability

In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. Warwick SchillerPerformance Horsemanship LLC will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.

Copyrights/Trademarks

All content and materials available on warwickschiller.com, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of Warwick SchillerPerformance Horsemanship LLC, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by Warwick SchillerPerformance Horsemanship LLC.

Termination of Use

You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.

Governing Law

This website is controlled by Warwick SchillerPerformance Horsemanship LLC from our offices located in the state of CA, USA. It can be accessed by most countries around the world. As each country has laws that may differ from those of CA, by accessing our website, you agree that the statutes and laws of CA, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.

Furthermore, any action to enforce this User Agreement shall be brought in the federal or state courts located in USA, CA You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.

Guarantee

UNLESS OTHERWISE EXPRESSED, Warwick SchillerPerformance Horsemanship LLC EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

Contact Information

If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at:

Warwick SchillerPerformance Horsemanship LLC
300 Torrano Court
Hollister, CA 95023
USA